BestValue Auto Body Supplies, a prominent supplier of auto parts in the USA, encountered operational challenges due to its reliance on outdated, manual processes. The company’s inventory, supply chain, and financial operations were hampered by inefficiencies, errors, and the inability to keep pace with increasing demand. To address these issues, BestValue outsourced its entire IT operation to HYBRIX and enlisted HYBRIX to develop, implement, and support a custom ERP solution tailored to their specific needs. This strategic partnership resulted in a cost savings of 60% and marked a significant transformation for BestValue.
Key Challenges
Inefficient Manual Processes: BestValue’s operations, including supply chain management, inventory tracking, and financial reporting, were manually driven, resulting in time-consuming, error-prone workflows that could not meet the demands of a growing business.
Legacy Data Management: With over 15 years of historical data, BestValue needed a reliable, accurate migration of legacy information into the new ERP system to maintain data integrity and streamline reporting.
High Operational Costs: Operating an in-house IT team was costly and inefficient. BestValue sought a streamlined, budget-friendly solution without sacrificing the quality of service and support.
Solutions Provided
1. Custom ERP Solution for Enhanced Efficiency
Our team at HYBRIX designed and implemented a custom ERP solution that integrated seamlessly with BestValue’s workflows. This solution automated key processes, from inventory and supply chain management to financial tracking, drastically reducing manual workloads and errors.
2. Legacy Data Migration and Cleansing
We meticulously migrated and cleansed 15 years’ worth of data from BestValue’s legacy systems into the new ERP, ensuring accurate, reliable records. This process allowed for a smooth transition to the new system with no disruptions to daily operations.
3. Comprehensive IT Outsourcing
By outsourcing its IT operations to HYBRIX, BestValue gained access to round-the-clock support, proactive network monitoring, and a team of highly skilled developers and solution architects. This partnership offered a robust, all-inclusive service similar to what we provide for Investment Markets, with 24/7 support and a flat-fee structure covering all IT needs.
4. Cost Savings and Outcomes
60% Reduction in IT Costs: Outsourcing IT operations resulted in a 60% reduction in expenses, allowing BestValue to allocate resources more effectively while benefiting from skilled, cost-effective overseas developers managed by local experts.
Streamlined Operations and Enhanced Productivity: The custom ERP solution automated critical processes, allowing BestValue to meet growing demands efficiently. With accurate and accessible data, decision-making became faster and more reliable.
Reliable, On-Demand IT Support: BestValue gained peace of mind with 24/7 support and proactive network monitoring, ensuring that all technical aspects of the business ran smoothly without interruption.
Conclusion
Outsourcing its entire IT operation to HYBRIX and implementing a custom ERP solution enabled BestValue Auto Body Supplies to modernize its processes, reduce costs by 60%, and streamline operations. By automating key workflows and providing exceptional managed services, we helped BestValue achieve a robust, scalable, and efficient IT framework, empowering the company to focus on growth and customer satisfaction. This case study underscores how targeted IT solutions and outsourcing can drive operational success and cost efficiency in the auto parts industry.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
