Australian Unity, a prominent provider of healthcare and financial services, has a workforce exceeding 5,000 employees. Due to outdated and inconsistent processes, the company faced significant challenges in managing secure user access to essential systems and sensitive data. HYBRIX partnered with Australian Unity to design and implement a robust Identity and Access Management (IAM) solution, Identity IQ, to streamline access control, ensure regulatory compliance, and improve security across the organization.
Key Challenges
Outdated Access Management Processes: Australian Unity’s legacy processes for granting and revoking user access were manual and inconsistent, leading to inefficiencies and security vulnerabilities.
Regulatory Compliance: As a provider in the healthcare and financial services sectors, Australian Unity needed a solution that met stringent compliance requirements to protect sensitive data.
Seamless Integration with Existing Systems: The IAM solution needed to integrate smoothly with Australian Unity’s existing systems to avoid disruptions and ensure a unified identity management framework.
Solutions Provided
1. Assessment, Strategy, and Roadmap – HYBRIX began with a detailed assessment of Australian Unity’s current access management processes, identifying pain points and opportunities for improvement. We developed a strategic roadmap tailored to their specific requirements, outlining steps to build a secure and efficient IAM environment.
2. Architecture Design and Software Selection – Our team designed a comprehensive architecture for the Identity IQ system, incorporating a centralized identity repository and automated workflows to simplify access management. After evaluating multiple software options, we selected a solution best suited to Australian Unity’s operational needs and compliance requirements.
3. Governance and Operating Model Development – To ensure sustainable and compliant IAM practices, we developed a governance and operating model that defines roles, responsibilities, and processes for managing access across Australian Unity’s systems.
4. Solution Implementation and Testing – The implementation phase involved preparing resources, configuring infrastructure, and conducting rigorous testing. This step ensured that Identity IQ seamlessly integrated with Australian Unity’s systems and delivered the expected functionality, efficiency, and security enhancements.
5. High-Value Managed Services – Our ongoing managed services include round-the-clock support, system monitoring, and periodic assessments, providing Australian Unity with a scalable IAM framework and proactive support to maintain optimal security and compliance.
Outcomes
Centralized Identity Repository and Automation: The new IAM system provides a unified, centralized repository that streamlines identity management and automates access provisioning and deprovisioning, enhancing operational efficiency and security.
Enhanced Security and Compliance: With regulatory compliance embedded into the solution, Australian Unity can safeguard sensitive data more effectively and meet healthcare and financial services standards.
Improved Access Management Efficiency: The automation of manual access processes has significantly reduced administrative overhead, improving productivity across the IT and HR departments.
Conclusion
By partnering with HYBRIX, Australian Unity successfully modernized its identity and access management framework, achieving a secure, compliant, and efficient solution that supports its workforce’s diverse access needs. This case study demonstrates the value of tailored IAM services in reducing complexity, enhancing security, and enabling scalability within the healthcare and financial services industry.
